Blog dedicated to IMsupporting.com's live chat software and live support software solution.
Increase sales and satisfaction by adding a live chat button to your website.
This will probably be one of the shortest blog entries ever however we just wanted to let everyone know to stay tuned!
We are putting the finishing touches together on the latest incarnation of our world class, award winning live chat software!
With plenty of new features, A sleek new interface and lots of extras. We are SURE! you will love it.
If you dont, dont worry.. You can also use the old version.
Stay tuned. 2012 is going to be a great year for live chat.
Using live chat software to help increase sales on line!
Ever wondered why people go to the effort of installing live chat software on their websites?
How much does it really help sales?
How much does it help customer satisfaction?
Well, Below we quickly outline some of the main reasons why people use live chat software to help increase sales and customer satisfaction!
Live chat software provided by IMsupporting.com
Have you ever visited a website and had a question?
Have you spent time looking for the answer only to find that you will probably need to talk to a salesperson via email or via the phone?
Have you simply just left the website in search for the answer elsewhere and then bought from them?
In 90% of cases you would of answered yes to all three questions.
This is where live chat software comes in!
Rather than waiting for customers to phone you or email you, You can engage with them via the live support / live chat on your own website.
Users are more likely to initiate a live chat rather than pick up the phone and call you ( even if the phone call was free )
Live chat is a great way to have a 1-2-1 chat but keeping it impersonal or anonymous if needed.
When people have a question, they are less likely to contact you via email or even via phone.
People want answers NOW! not after spending 5 minutes on the phone or waiting 24 hours for an email reply.
Adding live chat to your website / e-store can enable you to give instant answers to your visitors enabling them to make a purchase decision there and then.
Not only do you get the chance to talk to the visitor you also get the chance to push the sale, Give some extra value add to the sale and help convince the visitor that YOUR product is better than any else's.
Its no wonder that more and more on-line shops and businesses are adding live chat to their sites.
Stay ahead of the curve and add live chat to your website today!
2012 Live chat software - Get your business on the right track this new year with live chat software.
IMsupporting , Live chat software
Start your new year off ahead of the competition.
With the IMsupporting live chat software, You can get in contact with your website visitors in realtime from any page on your site. Add an online salesperson and squeeze every sale you can.
Competing with a local eCommerce site?
Get the edge by adding live chat to your site and interact with your visitors. Allow your users to get answers to basic questions quickly and easily. Use proactive chat requests to see if users require any help.
Realtime stats and visitor tracking
Not only do you get the live chat software, You also gain access to many more features that can help target your website visitors. Every time a visitor lands on your site we record this data and display it on the console in realtime to help you understand what your visitors are browsing and where from.
Geo-location can help you identify what locations people are visiting from and enable you to target them more efficiently.
Visit IMsupporting.com today for a free trial and make 2012 a more profitable one.
Today, IMsupporting re-launch our live user monitoring.
This enables you to monitor who's on your website and where in realtime!
Whats changed then? Why the blog post?
Well , Put simply. We like to shout out about our live chat software and the live chat software features.
We feel that the realtime visitor moniting is a great feature and needed some loving, So we decided to spruce it up with some lovely bright colours and clearer visitor information.
Like it?
Well, Its yours.
Simply sign up for the free trial and get using the live chat software today!
Today IMsupporting launch a small update that enables users of the Google Chrome webbrowser access to the live chat Speech to text feature.
Simply click the small microphone icon to the side of all live chat text inputs and start talking.
Once you have finished talking, your voice should be converted into text that you can send to your users.
Note: This is a Google Chrome only feature and may work on other "webkit" browsers. It may work in the future on browsers like Firefox however we have no information available from these companies.
IMsupporting live chat feature - Pause chat session 'Put a visitor on hold'
Today, Imsupporting launch a new feature into the wild. This week its the 'Pause chat' feature.
This live chat feature enables a chat operator to put a client 'on hold' or pause the chat session.
Why use it?
By using the 'Pause chat' feature you can simply click the pause button and a message will appear on both the operator and visitors chat windows explaining that the session is currently on hold.
This enables an operator to clearly define to a user that they are working on an issue for them and to not expect an answer to further query's whilst the operator works on the problem.
Once an operator is ready to chat again, They simply click pause again to 'un pause' the chat session.
While a chat session is on hold, A message is inserted next to the session information on the main live chat console.
This notifies other operators of the status of this chat.
Welcome to the world of Live Chat! IMsupporting talk a lot about or features but we never give you a nice big overview of what live chat can do for your business.
Well.. Today we change this. We have been tracking our advertising streams and leads over the last few month and looked around the internet HI and LOW for information that can help YOU as a customer and as a business to realise your sales and support potential.
Support Staff
What is live chat software?
When we talk about "Live chat software" we are talking about the use of an Online-Chat system that allows you "A website visitor" to talk to someone representing a website or company instantly! without the need for costly phone calls or waiting in long queues.
Live chat is utilised in two major on-line functions:
To support your website visitors and user base on-line.
To act as an on-line first point of contact salesperson within your website.
Live chat is proven to increase sale conversions and increase customer satisfaction.
Realise your on-line business potential
How can live chat help my business?
Live chat has fast become the cornerstone to any successful on-line business. Using live chat to reach out to your customers before they have questions or even supporting your customers before they realise they have a problem can help increase your own sales and satisfaction.
Q) What happens to a potential website visitor if they visitor your site and have a question about a product that they just cannot quickly find an answer to?
A) In most cases they would leave your site and go look else where.
Internet users are VERY impatient , if they cannot find what they want quickly they move on!
Giving a user the ability to talk to someone 'instantly' can help stop that user from leaving.
You have gained the ability to help your users as you would with any physical in-store shop assistant.
If you notice users visit your support pages often, you can invite them to chat before they even realise they have a question.
This kind of proactive live chat approach can greatly assist with sales.
Your target audience
Tailoring live chat for your audience
One of the hardest parts of running an on-line business is that your business is now global!
You will get visitors from all around the globe. How can you possibly please everyone?
With the IMsupporting live chat system you can target users better by knowing where that user visited your website from and what page they were looking at.
You now have the ability to answer questions in the knowledge of where your user has visited from.
You may have a product better suited for a customer in one country that another. With technologies like Geolocation you can tailor your advice based on these simple but highly effective metrics.
Streamline your support
Smarter support, Faster support Live chat software can streamline your support process. With one place of reference and support, you can use a live chat system as your point of entry for all initial support or sales contacts.
Live chat software contains main features that help give you and your visitors a better experience.
Features like the 'Canned responses' can help answer user questions quickly and effectively by simply clicking the answer to the most common questions.
Simple branding and fast access to ticketing software can help bring a more unified feel to the system.
Allowing multiple operators to collaborate on-line to help a single customer can add to the support experience.
You can start a conversation with a visitor and talk to remote operators in the background to help discuss a user request or issue.
If an operator finds themselves in a tight situation, they can request help from another operator to come along and assist either behind the scenes or actually join the conversation .
For more information please visit IMsupporting.com Affordable, Customizable live chat solutions for the world!
